Client Service Representative

Title: Client Service Partner – Italian Speaker (f/m/d)

Location: Wiesbaden, Germany | Hybrid: 3 fixed days in the office, 2 from home

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Languages: Fluent in Italian and English; Minimum B2 German

 

Are you motivated and passionate about delivering excellent customer service? So are we

We are currently seeking a Client Service Representative – Italian Speaker to support our global clients in a professional Business-to-Business (B2B) environment within the technology and internet/web services sector.

As a Client Service Representative, you will be the primary point of contact for clients needing support with CSC's internet products and services. You will play a key role in delivering exceptional customer service by managing inquiries, resolving issues, and providing clear guidance. You will work directly with major B2B clients and collaborate with internal CSC teams to ensure clients' domain portfolios and digital assets are secure.

If you have experience in retail, hospitality, tourism, patient services, or the restaurant industry, you understand what it takes to keep customers happy in a fast-paced, high-volume environment.

Our service professionals are empowered to address customer inquiries and problems quickly and professionally. We provide training, mentoring, and growth opportunities. We look for individuals who bring drive, energy, and commitment to deliver world-class service.

We are a company supported by helpful people working together to make a difference in global business and local communities. We are passionate about service excellence, giving back, and continuous improvement. CSC is the business behind the business. Learn more at  

Key Responsibilities:

• Customer Support: Respond promptly and accurately to customer inquiries via chat, phone, and email. Assist clients in managing domain portfolios and digital assets to protect and secure their global internet brands.
• Customer Relationship Management: Build and maintain strong customer relationships by understanding each client's unique needs.
• Problem Solving: Address and resolve inquiries and orders related to domain names, DNS, digital certificates, digital brand management, billing, and technical issues. Ensure timely and efficient resolution to maintain customer satisfaction.
• Escalation Management: Identify and escalate unresolved or complex issues to appropriate teams, ensuring timely follow-up and resolution.
• Product Knowledge: Become a trusted partner by developing in-depth knowledge of our services and staying informed about industry changes and new offerings.
• Team Collaboration: Support other teams within DBS with client brand onboarding, projects, troubleshooting, and issue resolution as needed.
• Performance Orientation: Understand metrics that help deliver industry-leading customer service, such as Net Promoter Score (NPS), and strive to exceed them.

Required Skills, Experience, and Qualifications:

• Experience in a customer-facing role, industry, or similar position
• Clear and precise written and verbal communication skills
• Critical thinking and problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Flexibility and willingness to learn new technologies and communicate about them
• Ability to manage changing priorities and requests from internal and external clients
• Strong organizational skills with the ability to prioritize under pressure
• Proven track record of producing high-quality, detail-oriented work
• Ability to communicate directly, openly, and honestly with clients and colleagues
• Bilingualism is an advantage

What We Offer:

Our business is dynamic, constantly evolving, and focused on creating the best customer experience. We support employees entering Digital Brand Services with:

• Professional, engaging, and comprehensive training, supplemented by on-the-job learning
• A mentor within the team for additional guidance during onboarding
• A collaborative team environment
• Supportive leadership invested in your professional growth
• Access to Open Sesame, monthly job-related training, and more
• Flexibility through a hybrid work model
• Clear vision, mission, and values centred on delivering world-class service to our customers

Why Work at CSC?

At CSC, we anticipate future needs, continually seek improvements, and embrace curiosity and innovation. For over 120 years, this proactive approach has enabled businesses worldwide to work smarter and more efficiently.

• CSC is committed to attracting, developing, and retaining talent whose personal values align with ours.
• We provide challenging work and career advancement opportunities, often through internal movement and employee referrals.
• Employees are eligible for annual bonuses or commission plans, depending on role and performance.
• CSC offers excellent benefits through our Total Rewards program.
• Our global workspace standards support current and future technology initiatives with open designs, ergonomic workstations, and digital interfaces.