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Field Service Representative

vor 2 Monaten


Idstein, Hessen, Deutschland Motorola Solutions Vollzeit
Job Description

As a Field Service Representative with Motorola Solutions, you will provide technical support to U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks in Europe, the Middle East, and Africa. Your expertise will be essential in ensuring the smooth operation of our customers' communication systems.

Key Responsibilities
  • Provide technical integration, service, and support for Motorola Solutions' product suite focused on DoD Federal Government customers.
  • Perform installations and removals of trunked and conventional LMR systems in various countries, including Germany, Belgium, United Kingdom, Spain, Italy, Africa, and Greece.
  • Collaborate with customer personnel to resolve technical issues and provide expert advice on Land Mobile Radio systems.
  • Exercise multi-tasking skills when managing multiple systems and applications during customer interaction.
  • Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios.
  • Operate and maintain equipment required to support trunked and conventional LMR systems.
  • Manage and resolve escalated customer issues to successful resolution.
Requirements
  • Certified technician or equivalent qualification in industrial engineering.
  • Strong knowledge of Motorola Solutions P25 Trunking Network Systems.
  • Excellent communication and interpersonal skills, with the ability to interface with customer technical representatives.
  • Sound judgment and decision-making abilities.
  • Effective problem-solving skills.
  • Able to exercise flexibility as situations warrant.
  • Works well in a team environment.
  • CompTIA Network+, Security+, MCSE, or CISSP certifications a plus.
Travel Requirements

Over 50% travel required, with the possibility of relocation to Germany.

Company Information

Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities.