Field Service Representative

vor 2 Wochen

Idstein, Hessen, Deutschland Motorola Solutions Vollzeit

Job Title: Field Service Representative

Job Summary:

Motorola Solutions is seeking a highly skilled Field Service Representative to provide technical support to our customers in the EMEA region. As a Field Service Representative, you will be responsible for providing expert technical support to our customers, including installations, removals, and maintenance of Land Mobile Radio (LMR) systems.

Key Responsibilities:

  • Provide technical support to customers in the EMEA region, including installations, removals, and maintenance of LMR systems.
  • Collaborate with customer personnel to resolve technical issues and provide expert advice on LMR systems.
  • Perform installations and removals of trunked and conventional LMR systems, including maintenance and repair of radio repeaters, portable radios, mobile radios, base stations, and dispatch/communications consoles.
  • Manage and resolve escalated customer issues to successful resolution.
  • Provide user training and support to customers on LMR systems, including first echelon field training on subscribers and trunked radio infrastructure.
  • Support all Service Level Agreements (SLA) associated with established contracts.

Requirements:

  • Certified technician or equivalent qualification in industrial engineering.
  • Strong knowledge of Motorola Solutions P25 Trunking Network Systems.
  • Strong knowledge of communications systems and ability to interface with customer technical representatives.
  • Solid working knowledge of Motorola radio systems and their application by customers.
  • Must possess strong interpersonal and communication skills, both spoken and written English language.
  • Sound judgment and decision-making abilities.
  • Effective problem-solving skills.
  • Able to exercise flexibility as situations warrant.
  • Works well in a team environment.
  • In possession of one or more CompTIA Network+, Security+, MCSE, or CISSP certifications.
  • Solid working knowledge of Radio Frequency (RF) theory.
  • Ability to use and demonstrate MS applications and Google email and software tools.
  • Excellent knowledge and demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment.

Travel Requirements: Over 50% travel required across the EMEA region.

Relocation Provided: No relocation provided.

Position Type: Experienced.

Referral Payment Plan: Yes.

Company: Motorola Solutions Germany GmbH.

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

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