Managed Services Consultant, CCaaS Focus

Vor 6 Tagen

Munich, Bayern, Deutschland Sprinklr Vollzeit

About the Role:

We are seeking a highly skilled Managed Services Consultant to join our team at Sprinklr. As a Managed Services Consultant, you will be responsible for delivering exceptional customer experiences and driving business growth through the effective management of our clients' Sprinklr platforms.

Key Responsibilities:

  • Manage and optimize the configuration of onboarded Sprinklr clients to help customers achieve positive business outcomes through the use of the Sprinklr platform.
  • Lead Managed Services engagements for priority accounts from a strategic, operational, and delivery perspective.
  • Proactively identify, document, and deliver in-platform solutions to new and existing client use cases so customers can realize the value of Sprinklr's platform.
  • Maintain platform relevance according to ongoing changes and business needs.
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
  • Ensure that every client derives the most value possible from the Sprinklr platform.
  • Collaborate with the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts.
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Requirements:

  • Business-level fluency in German and English is essential.
  • Experience in Enterprise Software deployment management and/or implementation.
  • Excellent written and verbal communication skills.
  • Strong technical background with advanced computer skills.
  • Ability to work independently and as a member of a team.
  • Demonstrate experience and a passion for the social media technology universe or CXM Technology.
  • Extremely strong communication and presentation skills.
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
  • Fluency in social media CXM Technology and direct experience in working with or for social media management software is preferred.
  • Passionate about consulting, solving client challenges, and commitment to client delight.

Nice to Have:

  • Experience implementing or system administrating Service, Insights, SocialMarketing, and/or Advertising related SaaS platforms.
  • Experience using the Sprinklr platform (or one of our CXM competitors).

About Sprinklr:

We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

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