Managed Services Consultant
vor 4 Wochen
About the Role:
We are seeking a highly skilled Managed Services Consultant to join our team at Sprinklr. As a key member of our Managed Services team, you will be responsible for delivering exceptional customer experiences and driving business outcomes for our clients.
Key Responsibilities:
- Manage and optimize the configuration of onboarded Sprinklr clients to achieve positive business outcomes.
- Lead Managed Services engagements for priority accounts, providing strategic, operational, and delivery expertise.
- Identify, document, and deliver in-platform solutions to new and existing client use cases, enabling customers to realize the value of Sprinklr's platform.
- Seek optimization opportunities, designing and configuring solutions to meet client expectations and fulfill platform use cases and functionality.
- Maintain platform relevance in response to ongoing changes and business needs.
- Ensure client users are trained, educated, and up-to-date on platform use, best practices, and functionality.
- Provide oversight on software deployment enablement, aligning with current architecture and future client needs or business requirements.
- Ensure every client derives maximum value from the Sprinklr platform.
- Collaborate with Sales and Success Teams to provide insight on client health and drive new business growth or account expansion.
- Support Services Directors in delivering optimal client service, focusing on platform performance, functionality, enhancements, and configuration.
Requirements:
- Business-level fluency in German and English is essential.
- Experience in Enterprise Software deployment management and/or implementation is required.
- Excellent written and verbal communication skills are necessary.
- A strong technical background with advanced computer skills is required.
- Ability to work independently and as a member of a team is essential.
- Demonstrated experience and passion for the social media technology universe or CXM Technology are preferred.
- Strong communication and presentation skills are required.
- Ability to work effectively under tight deadlines and juggle multiple assignments simultaneously is necessary.
- Fluency in social media CXM Technology and direct experience working with or for social media management software are preferred.
- Passion for consulting, solving client challenges, and commitment to client delight are essential.
Nice to Have:
- Experience implementing or system administrating Service, Insights, SocialMarketing, and/or Advertising related SaaS platforms.
- Experience using the Sprinklr platform (or one of our CXM competitors).
About Sprinklr:
We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
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