Global Customer Service Representative
vor 4 Wochen
Job Description
Global Customer Service Representative – English + German, Japanese and/or French (m/w/d)
Fidelity Investments is seeking a highly skilled Global Customer Service Representative to join our team in Kronberg, Germany. As a multilingual expert, you will provide exceptional customer service to our international participants, assisting with various plan administration requests and queries.
The Purpose of Your Role
As a Stock Plan Service Associate, you will be responsible for servicing all stock plan administration inquiries while providing plan education to employees participating in equity compensation plans offered by their employers. You will provide live language support to our international participants in English and your specific language skills.
Key Responsibilities
- Provide telephone support assisting SPS participants with a variety of plan administration requests and queries
- Provide plan education to participants such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP)
- Support website navigation
- Participant account maintenance (address changes, PIN resets, etc.)
- Actively improve processes for you and your team
Requirements
- Your experience in delivering outstanding customer service in a metric-oriented environment
- You have robust influencing, consulting, and communication skills
- You have a strong interest in new technology and the ability to simultaneously use multiple systems and resources to find the answers you need
- Comprehensive understanding/interest in the financial services market, economy, and industry trends
- You are an engaging teammate with superior interpersonal skills and a strong ability to empathize with others
- You thrive in a fast-paced, ambitious, and evolving team-oriented environment
- You enjoy solving problems and have a keen eye for details
What We Offer
- Competitive salary plus performance-based bonus
- Dynamic Working – a hybrid work model offering with a requirement to work onsite at a Fidelity work location for at least one week per month. These requirements are subject to change
- A fully equipped welcome package with everything you need to work from home
- An amazing office set amongst the tranquil Taunus forest
- On-site, subsidized staff restaurant
- Free onsite parking and use of private company sports gym
- Private bus shuttle between the office and Kronberg train station
About Fidelity Investments
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
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