Customer Service Agent Germany
vor 3 Stunden
We are seeking a highly skilled Customer Service Agent to join our team in Germany. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Follow up on customer requests and ensure timely resolution of issues
- Coordinate shipments and work closely with our compliance department to ensure smooth logistics
- Prepare reservations for small cargo and ensure accurate updates in our system
- Communicate effectively with customers regarding flight updates, changes, and cancellations
- Work collaboratively with colleagues from various departments to meet customer needs
- Secondary technical education or equivalent experience in logistics or a related field
- Strong written and oral communication skills in German and English
- Ability to work independently and as part of a team
- Proficiency in MS Office
As a Customer Service Agent with Cargolux, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills, and contribute to the success of our team.
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