Global Customer Service Representative for Airlines

vor 1 Tag


Nürnberg, Bayern, Deutschland CBTALENTS Vollzeit

Location: Malta

We are seeking a motivated and skilled Global Customer Service Representative to join our team at CBTALENTS. This is a full-time opportunity with excellent benefits.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to clients via various communication channels, including phone, social media, chatbox, and emails. They will assist customers with queries related to airline services, resolve issues efficiently, and maintain high levels of professionalism throughout interactions.

Responsibilities:

  • Handle customer inquiries regarding various airline services
  • Provide solutions and support through multiple communication channels
  • Ensure high levels of customer satisfaction

Requirements:

  • Native-level fluency in German and proficiency in English
  • Strong communication, writing, and listening skills
  • Previous customer care experience essential
  • Computer literacy; ECDL certificate preferred
  • Flexibility to work on a rotating schedule

What We Offer:

  • Comprehensive training program
  • Health insurance after six months of employment
  • Career progression and development opportunities
  • Gym packages, mobile schemes, and staff discounts
  • Monthly events, free on-site parking, and access to an in-house canteen
  • KPI bonus of up to €2,500 annually based on performance
  • Language allowance of €3,000 annually for German speakers

This role offers a great opportunity to grow your career in a stable and dynamic environment with excellent benefits. As a key member of our team, you will contribute to delivering exceptional customer experiences and making a positive impact on our clients' lives.



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