Test and Support Engineer

Vor 7 Tagen

Wuppertal, Nordrhein-Westfalen, Deutschland RIEDEL Communications Vollzeit

Riedel Communications is a leading provider of real-time networks for video, audio, data, and communications. We are seeking a highly skilled Test and Support Specialist to join our team.

The ideal candidate will have a strong background in electrical engineering, communications engineering, computer science, or audio engineering, with a minimum of 2 years of experience in a relevant market field. They will be responsible for user acceptance testing of new hard- and software for our wireless products used in broadcast and live applications.

The Test and Support Specialist will ensure product quality and support readiness by transferring their first-hand knowledge into the global support teams. They will also maintain a thorough contact with customers and gather market needs.

The key responsibilities of this role include:

  • Developing, defining, and executing release test cases and documentation in appropriate tools
  • Documenting bugs in Jira and supporting our development teams with information
  • Aligning explorative tests with the System Testing team and meeting the needs of Pre-and After Sales Support, R&D, and Product Management
  • Testing new hard- and firmware for broadcast and live event applications prior to market release
  • Learning new technologies
  • Preparing materials and conducting internal trainings to ensure support readiness of the Support teams
  • Providing support to external and internal customers

The ideal candidate will have a strong attitude of 'test-to-break' with a good balance of detail orientation and keeping business targets in focus. They will also have excellent communication skills, be self-organized, and capable of self-educating on new technologies.

Riedel Communications offers a collaborative and diverse work environment with great challenges. We believe in employee career advancement and offer flexible schedules and sustainable learning opportunities.

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