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Manager of Application Engineering for Carrier Networks

vor 2 Monaten


Berlin, Berlin, Deutschland Corning Vollzeit

Position Overview:

The role of the Application Engineering Manager for Carrier Networks is a pivotal leadership position within the organization. This individual will oversee a dedicated team of Application Engineers (AEs) who serve as the technical authority for Corning's innovative solutions.

Key Responsibilities:

  • Lead and mentor a team of AEs in delivering exceptional pre-sales and post-sales support.
  • Facilitate customer engagements by providing tailored product recommendations and system designs.
  • Ensure the successful installation and troubleshooting of systems while maintaining high customer satisfaction.
  • Develop comprehensive technical documentation and training materials to enhance customer understanding of Corning's solutions.
  • Collaborate with cross-functional teams to gather customer feedback and drive product enhancements.
  • Analyze competitive offerings and provide insights to inform strategic decisions.
  • Manage field trials and assess the effectiveness of new innovations in real-world applications.
  • Foster relationships with third-party vendors to ensure seamless integration of solutions.

Managerial Duties:

  • Guide team members in prioritizing tasks and ensuring they possess the necessary skills for their roles.
  • Monitor team performance through established metrics and objectives.
  • Develop a strategic vision for process optimization and implement best practices.
  • Conduct performance reviews and facilitate professional development for team members.
  • Promote a collaborative team environment that values each member's contributions.
  • Engage with stakeholders across various functions to enhance operational efficiency.

Qualifications:

  • A degree in Telecommunications, Engineering, or a related field; an MBA is advantageous.
  • Over five years of experience in the telecommunications sector.
  • Strong analytical and technical capabilities.
  • Proven ability to build and maintain customer relationships.
  • Experience in presenting to senior executives and managing expectations.
  • Track record of driving organizational change.
  • Fluency in English, with additional European languages being a plus.

Travel Requirements:

Willingness to travel within the EMEA region as necessary, with a focus on customer engagement and support.

Work Schedule:

This position requires a commitment to a minimum of 40 hours per week, with flexibility for travel and occasional weekend work.