IT Support Specialist
vor 1 Tag
Unlock Your Potential as a 2nd Level Supporter
We are seeking a skilled and dedicated 2nd Level Supporter to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
Your Key Responsibilities
- Process and resolve user requests and incidents escalated from the 1st level
- Classify and resolve faults and requests as part of 2nd level support
- Record and monitor service tickets
- Provide remote user support
- Collaborate with 3rd level support
- Contribute to the creation of FAQs, documentation, and manuals
Your Ideal Profile
- Completed training as an IT specialist or equivalent qualification
- Strong knowledge in client hardware and software, Apple Mac, printers, and Office applications
- Excellent German language skills
- High customer orientation and solution-focused work approach
What We Offer
- Attractive salary package with bonuses
- Reimbursement of travel expenses
- Up to 30 days vacation per year
- Development opportunities
- Team-oriented work environment
- A wide range of employee benefits
Join Our Team
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