IT Support Specialist

vor 1 Tag


Göppingen, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

Unlock Your Potential as a 2nd Level Supporter

We are seeking a skilled and dedicated 2nd Level Supporter to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Your Key Responsibilities

  • Process and resolve user requests and incidents escalated from the 1st level
  • Classify and resolve faults and requests as part of 2nd level support
  • Record and monitor service tickets
  • Provide remote user support
  • Collaborate with 3rd level support
  • Contribute to the creation of FAQs, documentation, and manuals

Your Ideal Profile

  • Completed training as an IT specialist or equivalent qualification
  • Strong knowledge in client hardware and software, Apple Mac, printers, and Office applications
  • Excellent German language skills
  • High customer orientation and solution-focused work approach

What We Offer

  • Attractive salary package with bonuses
  • Reimbursement of travel expenses
  • Up to 30 days vacation per year
  • Development opportunities
  • Team-oriented work environment
  • A wide range of employee benefits

Join Our Team


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