IT Support Specialist Level 2

vor 4 Wochen


Göppingen, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

Seeking a New Opportunity in IT Support

Are you an experienced 2nd level supporter looking for a fresh challenge? At GULP – experts united, we offer a stable position with competitive benefits and engaging responsibilities in the technology services sector.

What We Provide

  • Competitive salary with long-term job stability
  • Comprehensive social benefits, including holiday and Christmas bonuses
  • Up to 30 days of vacation entitlement annually
  • Company pension scheme contributions post-probation
  • Exclusive discounts on concert tickets, electronics, sports gear, and more

Responsibilities

  • Addressing user inquiries and incidents escalated from the first level
  • Diagnosing and resolving issues as part of the second level support
  • Logging and tracking service requests
  • Providing user assistance through remote support solutions
  • Collaborating closely with third level support teams
  • Assisting in evaluation and project-related tasks
  • Contributing to the development of FAQs, documentation, and user manuals

Your Qualifications

  • Completed training as an IT specialist or equivalent qualification
  • Proficient knowledge in areas such as client hardware and software, Apple Mac systems, printers, and office applications
  • Strong command of the German language
  • Excellent customer service and user support orientation
  • A proactive, solution-focused approach to work


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