IT Support Specialist Level 2
vor 4 Wochen
Seeking a New Opportunity in IT Support
Are you an experienced 2nd level supporter looking for a fresh challenge? At GULP – experts united, we offer a stable position with competitive benefits and engaging responsibilities in the technology services sector.
What We Provide
- Competitive salary with long-term job stability
- Comprehensive social benefits, including holiday and Christmas bonuses
- Up to 30 days of vacation entitlement annually
- Company pension scheme contributions post-probation
- Exclusive discounts on concert tickets, electronics, sports gear, and more
Responsibilities
- Addressing user inquiries and incidents escalated from the first level
- Diagnosing and resolving issues as part of the second level support
- Logging and tracking service requests
- Providing user assistance through remote support solutions
- Collaborating closely with third level support teams
- Assisting in evaluation and project-related tasks
- Contributing to the development of FAQs, documentation, and user manuals
Your Qualifications
- Completed training as an IT specialist or equivalent qualification
- Proficient knowledge in areas such as client hardware and software, Apple Mac systems, printers, and office applications
- Strong command of the German language
- Excellent customer service and user support orientation
- A proactive, solution-focused approach to work
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