Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Göppingen, Baden-Württemberg - GULP – experts united
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Automotive Bus System Support Specialist
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Technical Support Specialist
vor 2 Monaten
**Job Summary**
We are seeking a highly skilled Technical Support Specialist to join our team at GULP – experts united. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and ensuring seamless service delivery.
Key Responsibilities:
- Process and resolve technical requests and incidents from clients
- Classify and resolve technical issues as part of our 2nd level support team
- Record and monitor service tickets to ensure timely resolution
- Manage user support via remote solutions, including phone, email, and chat
- Collaborate with our 3rd level support team to resolve complex technical issues
- Contribute to the creation of technical documentation, FAQs, and knowledge base articles
Requirements:
- Completed training as an IT specialist or a comparable qualification
- Strong knowledge of client hardware and software, including Apple Mac, printers, and Office applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Fluency in German language
What We Offer:
- A competitive salary and long-term job security through group affiliation
- Extensive social benefits, including Christmas and vacation bonuses
- Vacation entitlement of up to 30 days per year
- Contribution to company pension scheme after end of probationary period
- Special conditions when purchasing concert tickets, electronic devices, sports equipment, and more
