Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Bonn, Nordrhein-Westfalen - GULP – experts united

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IT Support Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

Unlock Your IT Career with GULP – experts united

We're looking for a skilled IT Support Specialist to join our team at GULP – experts united. As an IT Help Desk employee, you'll be the first point of contact for our clients, providing top-notch technical support and resolving issues efficiently.

What We Offer

  • Permanent employment contract directly with our client
  • Attractive, performance-related remuneration
  • Professional advice from our competent recruitment team
  • Targeted placement of your profile with decision-makers
  • Unique network with both large and medium-sized companies in the region

Your Key Responsibilities

  • Monitor the availability of systems independently
  • Provide 1st level basic support for user inquiries
  • Execute and coordinate open tickets
  • Maintain and document knowledge in the database
  • Generate regular ITSM reports
  • Create and update solution documentation
  • Facilitate active communication between first, second, and third-level service

Your Ideal Profile

  • Completed training as an IT specialist for system integration or a comparable qualification
  • Professional experience in support or user helpdesk
  • Experience in analyzing and eliminating hardware malfunctions at workstations
  • Knowledge in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
  • Excellent written and spoken German
  • Strong communication skills
  • Ability to work in a team and strong customer orientation
  • Willingness to work in a 2-shift system (06:00-18:15)