Education Services Specialist
Vor 4 Tagen
About the Role
Cadence Germany is seeking a highly skilled and experienced Education Services Specialist to join our team. As an Education Services Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth through effective training coordination and project management.
Key Responsibilities
- Manage customer requests for live/virtual training, including consultation, quoting, coordination, and order processing.
- Organize trainer allocation, logistics, and technical setup on Amazon Web Services.
- Administer customer data and generate reports in our Learning Management System.
- Collaborate with services sales and field engineers to drive account growth and strategic partnerships.
- Process customer inquiries for online training courses and certifications.
Creative and Project-Related Responsibilities
- Develop awareness campaigns and communicate customer training initiatives through various channels, including mailer campaigns, social media, and video storyboards.
- Collaborate on training projects and events, such as webinars, blogs, and analytics.
Requirements and Qualifications
- A commercial qualification and 5+ years of professional experience in customer service, training administration, marketing, sales, or a related field.
- Fluency in German and English, with French being an asset.
- Experience with Learning Management software (Docebo) is a plus.
- Familiarity with traditional and modern training methods and techniques.
- Proficiency in MS Office package and Teams, Zoom.
- Experience with modern marketing tools and processes.
What We Offer
- Competitive salary
- 30 days annual leave
- 5 days paid time to volunteer
- Group Personal Pension Plan
- Ticket for public transport
- JobRad scheme
- Meal vouchers
- Hybrid work model in a modern office concept
- And many more benefits, please contact us for details.
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