Technical Support Specialist

vor 2 Monaten

Kiel, Schleswig-Holstein, Deutschland north Vollzeit
About the Role

We are seeking a highly motivated and detail-oriented IT Administration Working Student to join our team at North GmbH. As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of our geospatial data management systems.

Key Responsibilities
  • Provide technical user support for our team members, including troubleshooting and resolving issues related to Windows, MacOS, and Linux operating systems.
  • Assist in the digitalization and maintenance of asset and system documentation, ensuring that all information is up-to-date and easily accessible.
  • Contribute to the development and improvement of our user self-service portal, including the creation and maintenance of FAQs and other knowledge base articles.
  • Maintain and upgrade our workstations, printers, and other equipment to ensure optimal performance and efficiency.
  • Collaborate with our IT team to identify and implement improvements to our user experience and overall technical support processes.
Requirements
  • Strong technical skills and a passion for problem-solving.
  • Excellent communication and interpersonal skills, with the ability to work effectively with team members and stakeholders at all levels.
  • Fluency in English, with the ability to communicate complex technical information in a clear and concise manner.
  • Independent and self-motivated, with a strong sense of initiative and a willingness to take on new challenges.
Preferred Qualifications
  • Relevant education or training in information technology or a related field.
  • Experience with administration of Windows, MacOS, and Linux operating systems.
  • Knowledge of computer hardware and components, as well as script languages such as PowerShell, Bash, and Python.
  • Experience with virtualization technologies, including hypervisors and containers.
About North GmbH

At North GmbH, we are committed to creating a culture of collaboration, creativity, and excellence. We believe in fostering a work environment that is welcoming, respectful, and engaging, with opportunities for personal and professional growth. We are an equal opportunities employer and welcome applications from diverse and unique personal and professional backgrounds.

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