Customer Service Representative

vor 2 Wochen

Plattling, Bayern, Deutschland CSA Group Vollzeit

About CSA Group

CSA Group is a leading global provider of testing, inspection, and certification services. Our mission is to make the world a better, safer, and more sustainable place.

Our Team

We are a team of dedicated professionals who are passionate about delivering exceptional customer service and supporting the growth of our clients. We are looking for a highly motivated and organized individual to join our team as a Customer Care Specialist.

Job Summary

The Customer Care Specialist will be responsible for supporting the sales process and customer service for national and international existing customers in the testing, inspection, and certification area. This includes:

  • Supporting the sales process and customer service for national and international existing customers
  • Independent processing of customer inquiries, including preparation of proposals and tracking of open quotations until receipt of order
  • Recording and maintaining accurate and complete customer master data in the CRM system
  • Assisting in achieving company goals and increasing revenues
  • Proactively marketing CSA's portfolio of services to existing customers in collaboration with the marketing team
  • Occasional client/trade show visits and involvement in client events

Requirements

To be successful in this role, you will need:

  • Completed commercial or technical vocational training, technical business management, or completed studies in the field of marketing/sales or comparable
  • 1-5 years of relevant work experience desirable
  • Knowledge of Salesforce and Workday is an advantage
  • Knowledge of the testing and certification industry is an advantage
  • Very good knowledge of German and English (written and spoken)
  • Very good customer service skills, high service orientation, and communication skills
  • Detail orientation and ability to handle multiple tasks/projects simultaneously
  • Independent and result-oriented way of working

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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