Customer Service Representative

Vor 4 Tagen

Berlin, Berlin, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in Berlin. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries, and selling tailored travel insurance solutions.

Key Responsibilities
  • Provide top-notch customer service via phone, addressing client inquiries and concerns related to travel insurance
  • Process client requests, resolve issues, and offer solutions to meet their needs
  • Sell customized travel insurance products to clients, highlighting their benefits and features
  • Document customer interactions and conversations in our system
  • Contribute to process improvements and efficiency enhancements
Requirements
  • Previous experience in call center or customer service roles is a plus, but we welcome applicants from diverse backgrounds
  • Excellent communication skills and a strong service-oriented mindset
  • Interest in insurance and travel-related topics, with a preference for knowledge of reinsurance
  • Team player with strong adaptability and flexibility
  • Ability to work in a dynamic environment with varying schedules
What We Offer
  • Comprehensive training and onboarding in the travel insurance sector
  • A supportive and motivated team environment
  • A competitive compensation package and additional benefits
  • State-of-the-art workstations and equipment
  • Opportunities for career growth and professional development within our company

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