Event Operations Specialist

Vor 6 Tagen


Berlin, Berlin, Deutschland Weezevent Vollzeit

Weezevent is a leading provider of online ticketing, cashless payment, and access control solutions for live events of all kinds and sizes. As a Client Success Manager, you will be the primary liaison between Weezevent and event organizers, responsible for managing projects from start to finish.

Key Responsibilities
  • Create and implement project plans for the delivery of contracted services at events.
  • Manage project plans in coordination with clients and make necessary adjustments as the project reaches its launch date.
  • Ensure smooth communication with clients, answer questions, and meet expectations according to agreements.
  • Set up Weezevent software to achieve ticketing, access, and/or cashless flow required by clients.
  • Be responsible for full preparation and logistics, build-up of terminals at event sites, operations during events, break-down, and post-event operations.
  • After events, create reports and reviews, follow-up with clients to ensure satisfaction and trust with Weezevent solutions, and advise clients on how to improve and negotiate commercial and operative conditions for future implementations.
  • Monitor business sectors and keep up-to-date with Weezevent solutions and features.
  • Report to the Head of Project Management.
Requirements

We're looking for a great team member who has a positive, open, and flexible attitude, works meticulously with a sense of humor and a problem-solving mindset, and is committed to 100% customer satisfaction.

  • Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
  • You have a good ICT knowledge and are eager to learn more.

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated, and enthusiastic team.


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