Senior Global Autoimmunity Application Specialist

Vor 3 Tagen

Mainz, Rheinland-Pfalz, Deutschland ORGENTEC Diagnostika GmbH Vollzeit
Job Title: Senior Global Autoimmunity Application & Scientific Specialist

ORGENTEC Diagnostika GmbH, a global leader in the development and production of test systems for infectious and autoimmune diseases, is seeking a highly skilled Senior Global Autoimmunity Application & Scientific Specialist to join our team in Mainz, Germany.

Key Responsibilities:
  • Provide Level 2 application and scientific support to subsidiaries and distributors for complaints, questions, or suggestions.
  • Design and lead action plans for critical situations and contribute to the task force related to Application & Scientific, in collaboration with the Level-2 instrument and connectivity support team when required.
  • Facilitate learning plans, including training and coaching for subsidiaries and distributors, to serve our customers.
  • Assess the quality of training programs and proficiency levels of trainees.
  • Create and update Application & Scientific training modules, distance learning, and tutorials following our procedures.
  • Contribute to product project development and improvement by validating application packages, maintenance software, and tools when required, technical documentation, etc.
  • Help customer service readiness as part of the go-to-market process and communication to the service and application community.
  • Participate and assist in strategic projects and meetings with key stakeholders (R&D, Manufacturing, Marketing, Regulatory & Quality, etc.).
  • Contribute to continuous improvements to current products and processes and maintain expertise within the team.
Requirements:
  • Bachelor's, Master's, or PhD degree in biology, with a specialization in AID (Autoimmunity and Infection/Inflammatory Diseases).
  • Excellent knowledge and a long-standing track record in the field of autoimmune diseases, infectious diseases diagnostics, and immunoassay techniques applied to this diagnostic.
  • Laboratory experience.
  • Minimum 3 years of experience in customer service positions (application specialist in the field or within a call center).
  • Good knowledge of the laboratory environment and workflow.
  • Familiarity with IT aspects (systems' connectivity with each other and the laboratory information system).
  • Fluent in English, other languages are a plus.
What We Offer:
  • Varied tasks in an international, growth-oriented environment with a family atmosphere and flat hierarchies.
  • Independent work in a small team with a high degree of creative freedom.
  • Flexible working hours.
  • Individual employee development and training.
  • Company sports program.
  • Company pension scheme.
  • Free parking in front of the building and complimentary drinks.

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