Executive - Client Services Specialist

vor 4 Wochen

Hamburg, Hamburg, Deutschland VistaJet Vollzeit

Job Profile

VistaJet GmbH is a leading provider of private aviation services, part of Vista Global Holding, the world's largest on-demand charter operator. Our clients have access to a global fleet of over 360 aircraft, including Global 7500, Global 6000, and Challenger 350 jets.

We are a fast-growing private aviation business, operating the world's largest wholly owned large cabin private jet fleet, with a focus on exceptional service, safety, security, reliability, and value.

Our Client Services team is the first point of contact for all our customers, handling all aspects of their travel experience, from flight bookings to ensuring seamless customer service.

We are seeking an Executive to join our Client Services team, providing an exemplary service and ensuring each flight is tailored to the client's needs.

Your Responsibilities

  • Handle flight bookings, striving for optimal service quality and efficiency.
  • Maintain an overview of all flights, observing special restrictions and anticipating issues that could affect the customer experience.
  • Proactively communicate with clients on operational restrictions and offer suitable alternative options.
  • Maintain timely, factual, and accurate communication with clients on all aspects of their flight.
  • Strategic planning and coordination with all departments of the Operational Control Center.
  • Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
  • Take ownership of high-profile clients and flights, ensuring they have the utmost priority and focus.
  • Independent processing of daily flights.
  • Organization of flight-related services and additional tasks as required.

As an Executive, you will provide support directly to your clients by telephone and email, working a shift pattern that includes both day and night shifts.

Required Skills, Qualifications, and Experience

  • Experience within a Business Aviation environment is preferred.
  • You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
  • You have skillfully handled difficult and demanding situations, ensuring a seamless customer experience.
  • You're proactive, service-driven, a keen team player, and possess excellent interpersonal skills.
  • Excellent English language skills, including advanced spelling and grammar, to communicate clearly with your customers.
  • You're able to maintain accuracy, a strong attention to detail, and deliver punctually even when working under pressure.

We offer opportunities for growth, with flexibility of movement through the Vista group, allowing you to steer, develop, and further shape your career.

No two days will be the same, your career in Client Services will be dynamic, challenging, and rewarding.

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