Customer Segmentation Expert with International Retail Banking Experience

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland ProCredit Holding AG Vollzeit

About ProCredit Holding AG:

We are an international group of development-oriented commercial banks for small and medium enterprises (MSMEs). Our overarching goal is to combine a high developmental impact with economic success.

This role will be based in Frankfurt am Main at ProCredit Holding, the listed parent company of our banking group.

Job Overview:

We are seeking a motivated CUSTOMER SEGMENTATION EXPERT WITH INTERNATIONAL RETAIL BANKING EXPERIENCE to join our Group Retail team. The ideal candidate will have 5+ years of experience in strategic planning, customer segmentation, or a similar role, preferably in the financial services industry.

Your Role:

  • Analyze customer segments across ProCredit's markets and identify key opportunities for growth and development.
  • Design and refine customer-centric strategies to better serve our Retail clients, ensuring the alignment of segment-specific offerings with overall strategic goals.
  • Collaborate with the Group Retail team and other business teams to deliver tailored products, services, and marketing strategies for different customer segments.
  • Develop and execute comprehensive market research initiatives to gather customer insights and track emerging trends.
  • Manage and lead strategic multi-country projects and initiatives representing the Group Holding towards the subsidiaries.
  • Support the implementation of customer segmentation strategies through effective collaboration with local banks and central teams.
  • Contribute to the development of new customer propositions based on research and analysis, ensuring they align with the evolving needs of the group's Retail customers.
  • Manage relationships with internal and external stakeholders, ensuring smooth execution of strategy across all markets.

What We Offer:

  • A pleasant and open working atmosphere and an international team.
  • Flat hierarchies and short decision paths.
  • Interesting and challenging tasks and cross-team project work.
  • A great location in the Bockenheim district of Frankfurt am Main.
  • A company pension scheme.
  • Deutschland Ticket (country-wide transportation pass valid on regional trams, busses and trains).
  • EGYM Wellpass (membership valid at a number of gyms throughout Germany as well as for online fitness courses).
  • JobRad (pick a bike and pay a monthly rental fee to the company with the option to buy after three years).
  • An estimated salary range of €60,000 - €80,000 per year, depending on experience.


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