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Customer Service Representative

vor 2 Monaten


Thundorf i Unterfranken, Bayern, Deutschland Amazon TA Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Amazon TA. As a key member of our Delivery Service Liaison Team, you will play a critical role in ensuring that our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers to resolve delivery issues and provide exceptional customer service
  • Collaborate with logistics teams and partners to resolve delivery problems and ensure timely delivery of packages
  • Maintain accurate records of customer inquiries and delivery status
  • Ensure compliance with company policies and procedures, including data protection
  • Support internal communication and contribute to continuous improvement initiatives
A Day in the Life

You will work in one of our state-of-the-art Last-Mile Delivery Centers, utilizing Amazon's cutting-edge technology to communicate with logistics centers, partners, and customers as needed. You will be the face of Amazon, providing exceptional customer service and ensuring that our customers receive their packages on time.

You will work closely with our logistics teams and partners to resolve delivery issues and ensure that our customers receive their packages without any hassle. You will be responsible for communicating with customers to resolve delivery issues, collaborating with logistics teams and partners to resolve delivery problems, and maintaining accurate records of customer inquiries and delivery status.

About the Team

Our Delivery Service Liaison Team is responsible for ensuring that our customers receive their packages on time and with a smile. We work closely with our logistics teams and partners to resolve delivery issues and ensure that our customers receive their packages without any hassle. We are a dynamic and fast-paced team that is passionate about delivering exceptional customer service.

Requirements
  • Experience in customer service, preferably in a logistics or delivery role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in German and English
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.