Customer Service Representative
Vor 6 Tagen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their overall satisfaction with our products and services.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Upsell and cross-sell our products and services to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet and exceed customer satisfaction targets
- High school diploma or equivalent required; degree in a related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and customer relationship management software
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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