Customer Service Representative

Vor 6 Tagen


Augsburg, Bayern, Deutschland CHECK24 Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Upsell and cross-sell our products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet and exceed customer satisfaction targets
Requirements
  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and customer relationship management software
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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