Customer Service Representative

vor 2 Wochen


Augsburg, Bayern, Deutschland CHECK24 Vollzeit

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our sales and service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle customer inquiries and provide personalized support via phone and online channels
  • Process customer bookings, amendments, and cancellations in a timely and efficient manner
  • Act as a liaison between customers and internal teams to resolve issues and provide solutions
  • Collaborate with colleagues to improve internal processes and quality assurance efforts

Requirements:

  • Completed commercial apprenticeship or equivalent qualification
  • Prior experience in sales, customer service, or a related field is advantageous
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Proficient in German and English (written and spoken)
  • Good knowledge of MS Office and PC/Internet

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career development and growth within the company
  • Flexible working hours and generous vacation allowance
  • A dynamic and supportive team environment
  • Access to the latest technology and tools to enhance work efficiency and comfort


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