Customer Service Representative
vor 2 Wochen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our sales and service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle customer inquiries and provide personalized support via phone and online channels
- Process customer bookings, amendments, and cancellations in a timely and efficient manner
- Act as a liaison between customers and internal teams to resolve issues and provide solutions
- Collaborate with colleagues to improve internal processes and quality assurance efforts
Requirements:
- Completed commercial apprenticeship or equivalent qualification
- Prior experience in sales, customer service, or a related field is advantageous
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Proficient in German and English (written and spoken)
- Good knowledge of MS Office and PC/Internet
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career development and growth within the company
- Flexible working hours and generous vacation allowance
- A dynamic and supportive team environment
- Access to the latest technology and tools to enhance work efficiency and comfort
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