Aktuelle Jobs im Zusammenhang mit Senior Project Manager Customer Advocacy Lead - Berlin, Berlin - Forto
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vor 4 Wochen
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Senior Project Manager Customer Advocacy Lead
vor 2 Monaten
At Forto, we're on a mission to disrupt logistics and simplify global trade. We're seeking a highly skilled Customer Advocacy & Community Specialist to join our Commercial department and lead our customer engagement efforts.
Your RoleYou will be responsible for building and nurturing our customer community, driving impactful interactions, and securing ongoing feedback. Your goal will be to transform Forto customers into advocates, leveraging their experiences to enhance decision-making and ensure a positive customer experience.
Key Responsibilities- Manage systematic customer interactions, including events, advisory boards, and research activities, to gather continuous feedback and insights.
- Own Forto's customer access programs, engaging customers in idea generation and early validation of new features and products.
- Perform customer account outreach and discovery to build out knowledge of customer use cases, platform adoption, and desired outcomes.
- Mentor and support Forto employees in engaging with customers, streamlining efforts, and creating documentation.
- Establish infrastructure and processes to sustain customer advocacy and community initiatives effectively.
- Work cross-functionally with product, sales, marketing, and customer care to identify customers who are willing to share their stories and/or participate in market and product research activities.
- Cultivate direct relationships with customers to serve as a trusted liaison within the organization.
- Support the creation and distribution of marketing assets, including customer success stories, webinars, video testimonials, social media content, and more.
- Craft impactful customer stories that deliver value to both Forto and our advocates.
- Build and maintain a customer database to track advocacy and research participation effectively.
- 5+ years of experience leading customer advocacy and community activities in a B2B environment.
- Proven track record in securing customer interviews, success stories, and participation in research activities.
- Passion for building and refining programs, with a focus on operational excellence.
- Strong storytelling skills and ability to create compelling narratives.
- Exceptional project management and organizational skills.
- Proactive, autonomous approach with a 'can do' attitude.
- Experience collaborating with cross-functional teams across multiple business units.
- Clear and concise verbal and written communication skills.
- Ability to thrive in a fast-paced environment and demonstrate high initiative.
- Fluency in English and German.
Forto is an internationally growing company with 17+ offices across Europe & Asia, 800+ employees, and 30+ nationalities represented. We're committed to sustainability, with a goal of achieving climate-neutral operations by 2025. Our company culture values knowledge sharing, mentoring, and a healthy work-life balance.
We offer a range of benefits, including a sustainability team, emission offsetting, green energy, organic food, paperless office, inspiring office spaces, flexible working hours, team & company events, hybrid work, peer learning program, mentorship program, leadership training, L&D budget, best onboarding program, visa & relocation support, remote onboarding, and buddy program.