Senior Project Manager Customer Advocacy Specialist

vor 3 Wochen


Berlin, Berlin, Deutschland Forto Vollzeit

Customer Advocacy & Community Lead

Forto is a company that aims to disrupt logistics and simplify global trade. We're looking for a Customer Advocacy & Community Lead to spearhead our customer engagement efforts and drive impactful interactions within our community.

Your Role

As a Customer Advocacy & Community Lead, you will be responsible for managing systematic customer interactions, including events, advisory boards, and research activities. You will also own Forto's customer access programs, engaging customers in idea generation and early validation of new features and products.

Key Responsibilities

  • Manage customer interactions to gather continuous feedback and insights
  • Own customer access programs to engage customers in idea generation and early validation
  • Perform customer account outreach and discovery to build knowledge of customer use cases
  • Mentor and support Forto employees in engaging with customers
  • Establish infrastructure and processes to sustain customer advocacy and community initiatives

Requirements

  • 5+ years of experience leading customer advocacy and community activities in a B2B environment
  • Proven track record in securing customer interviews, success stories, and participation in research activities
  • Passion for building and refining programs, with a focus on operational excellence
  • Strong storytelling skills and ability to create compelling narratives

About Forto

Forto is an internationally growing company with 17+ offices across Europe & Asia. We have 800+ employees from 30+ nationalities and 2500+ customers. We're committed to sustainability and have a team dedicated to reducing our environmental impact.



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