German Speaking Customer Service Representative

vor 4 Wochen

Bremen, Bremen, Deutschland Patrique Mercier Recruitment Vollzeit
Customer Care Specialist - German Speaking

Patrique Mercier Recruitment is seeking a highly skilled and multilingual Customer Care Specialist to join our team. As a German speaking customer care specialist, you will be the primary point of contact for our German-speaking customers, providing them with exceptional support and service.

Key Responsibilities
  • Provide prompt and effective responses to customer inquiries via phone, email, and live chat
  • Offer accurate information about products, services, and processes to customers
  • Assist in resolving customer issues and complaints with empathy and professionalism
  • Document customer interactions in the CRM system accurately
  • Collaborate with team members to improve service delivery and customer satisfaction
  • Stay up-to-date on product knowledge and company policies
Requirements
  • Fluent in German and English, with excellent verbal and written communication skills
  • Experience in customer service or a related field is a plus
  • Strong interpersonal skills and a customer-centric attitude
  • Ability to think critically and resolve problems efficiently
  • Proficient in using computer systems and customer support software
  • Ability to manage multiple tasks and meet deadlines
  • Detail-oriented with a commitment to high-quality service
What We Offer
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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