Customer Support Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

{"h1": "Customer Support Manager - Sales and Contracting", "p": "We are seeking a highly organized and detail-oriented Customer Support Manager to join our international team in Berlin, Germany. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service, coordinating administrative tasks, and communicating with our growing international customer base.", "ul": [{"li": "Provide administrative support to our international team of regional Business Developers and Berlin-based VP Immune Monitoring Solutions"}, {"li": "Communicate with customers via email, phone, and video conferencing"}, {"li": "Update and maintain our customer relationship management system (Salesforce)"}, {"li": "Draft quotations, select and provide brochures and data sheets to customers"}, {"li": "Track and support logistics of contract processing, orders, and request management"}, {"li": "Generate monthly and annual reports on bookings and sales forecasts"}, {"li": "Collect and analyze market information and internal data, prepare reports and presentations"}], "h2": "Requirements", "ul": [{"li": "Good verbal and written English communication skills"}, {"li": "Customer-focused, takes ownership of responsibilities"}, {"li": "Attention to detail, well-organized, ability to multitask and manage multiple projects"}, {"li": "Ability to address and resolve problems proactively"}, {"li": "Computer literacy, including proficiency in Microsoft Office"}], "h2": "Nice to Have", "ul": [{"li": "Fluency in German"}, {"li": "Experience in immunology, diagnostic lab services"}, {"li": "Familiarity with flow cytometry and/or qPCR"}, {"li": "Sales, inside sales, or administrative work experience"}, {"li": "Business administration experience or education"}], "h2": "What We Offer", "p": "Precision for Medicine GmbH offers a dynamic and international work environment, flexible work hours, excellent personal development opportunities, competitive compensation, and a permanent full-time employment."}



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