Customer Support Manager
vor 16 Stunden
{"h1": "Customer Support Manager", "p": "At Precision for Medicine GmbH, we are seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service and support to our growing global customer base.
Your primary focus will be on administrative tasks and communications with customers during the sales acquisition, negotiations, and contracting processes. You will work closely with our regional Business Developers and Berlin-based VP Immune Monitoring Solutions to ensure seamless communication and coordination.
Key responsibilities include:
* Providing office support for international teams
* Communicating with customers via email, phone, and video conferencing
* Utilizing and updating our customer relationship management system (Salesforce)
* Drafting quotations, selecting and providing brochures and data sheets to customers
* Tracking and supporting logistics of contract processing, orders, and request management
* Generating monthly and annual reports on bookings and sales forecasts
* Collecting and analyzing market information and internal data, preparing reports and presentations
To succeed in this role, you will need to possess excellent verbal and written communication skills, be customer-focused, and have a strong attention to detail. You should also be well-organized, able to multitask, and manage multiple projects simultaneously.
We are looking for a candidate with a degree in a field relevant to medicine, technical laboratory work, biotechnology, or immunology, and at least 3 years of work experience demonstrating the ability to utilize the skills mentioned above.
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Benefits:**
* International team
* Flexible work hours
* Excellent personal development perspectives
* Competitive compensation
* Permanent full-time employment
We look forward to receiving your application."
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