Account Management Director
Vor 6 Tagen
About the Role:
The Software think-cell is seeking a highly skilled and experienced Sales Team Lead to join our team in Berlin. As a Sales Team Lead, you will be responsible for leading and mentoring a high-performing account management team to achieve and exceed sales targets within the DACH region.
Key Responsibilities:
- Lead and mentor a team of 5-7 account managers to maximize performance and productivity, fostering a culture of high achievement.
- Manage and expand regional territories, focusing on nurturing existing accounts and driving revenue growth.
- Develop and implement strategic sales plans to exceed revenue targets and drive market expansion.
- Set, monitor, and track team and individual performance targets using sales metrics, KPIs, and financial data.
- Build and maintain strong relationships with key customers, partners, and stakeholders to ensure long-term satisfaction and loyalty.
- Oversee contract negotiations and execution, ensuring favorable terms and compliance with company policies.
- Collaborate with sales, marketing, product, and customer enablement teams to ensure high customer satisfaction and identify upselling and cross-selling opportunities.
- Optimize sales processes using CRM systems for effective pipeline management and reporting.
- Conduct account forensics to enable a data-driven, customized sales approach.
- Design and implement sales training programs to enhance team skills and knowledge.
- Provide regular updates and reports on sales activities, progress towards targets, and market trends to senior management.
- Respond to changing business needs and market conditions with agility and strategic adjustments.
- Support post-deal product adoption through training and enablement efforts.
- Monitor customer health to detect and prevent churn.
Requirements:
- 8-10+ years in account management, sales, or customer success, ideally within a product-led-growth organization.
- 5+ years of people management experience.
- Proven success in building relationships and driving growth with large accounts.
- Demonstrated ability to define, develop, and optimize processes systematically.
- Experience in management consulting, financial services, or other professional services.
- Skilled at identifying trends across accounts and developing actionable hypotheses.
- Exceptional organizational, operational, and analytical skills.
- Proactive and effective communicator, both written and verbal.
- Proficient in Salesforce.com or similar CRM platforms.
- High proficiency in Microsoft Office, especially PowerPoint.
- Adaptable to a fast-paced, dynamic environment.
- Fluent in German and English; additional European language is a plus.
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