Robotics Change Management Specialist
vor 4 Wochen
We are Amazon Robotics, a team of innovators who apply cutting-edge advances in robotics and software to solve real-world issues.
As a Robotics Change Management Specialist, you will work on system configurations, service integrations, and testing of software deployed at Amazon Installations around the world.
You will drive Robotics fleet retrofit projects to improve the performance, reliability, and safety of globally deployed robotic and automation systems.
Your role will have a primary focus on new site launches.
Working closely with Software, Retrofit, Hardware, Reliability, and Maintenance and Deployment Engineers, you will own integration and retrofit projects from strategic planning through execution and validation.
Key Responsibilities:
- Oversee multiple robotics implementation, upgrade, and enhancement projects ensuring program goals are met.
- Collect Voice of the Customer (VOC) data and share success stories during lessons learned workshops and reviews with cross-functional partners in Engineering and Operations.
- Create and maintain problem resolution procedures and identify the need for new tools to support existing solutions.
- Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy software at Amazon Robotics sites around the world.
- Monitor queues and respond to issues within defined SLAs.
- May become a subject matter expert in one or more areas of robotics engineering and/or program management, serving as a point of escalation on critical issues.
- Develop processes to implement product upgrades on fielded Amazon Robotics products.
We are open to hiring candidates to work out of one of the following locations:
Berlin, Germany
BASIC QUALIFICATIONS:
- Quality assurance engineering experience.
- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
- Working knowledge of Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
- Experience working with AWS services such as S3, EC2, SNS, SQS.
- Knowledge and/or working experience with Linux (RHEL, Ubuntu).
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Proven ability to root cause issues, drive improvements, and apply preventive measures.
- Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
- Proven ability to lead complex technical discussions with a variety of groups, including Software, Hardware, and Systems Engineering, Operations, and Senior Management.
- Proven ability to project manage complex technical projects.
PREFERRED QUALIFICATIONS:
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
- Certified in AWS services (Cloud Practitioner, Solutions Architect).
- Certified in Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
- Certified in Linux Red Hat.
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
- Strong analytical problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction.
- Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders.
- Exposure to two or more of the following programming languages (Java, C++, Python, Shell Scripting, JavaScript).
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