Robotics Change Management Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

We are Amazon Robotics, a smart global team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world issues that will transform our customers' experiences around the world.

We invent new improvements every day. In this role, you will work on system configurations, service integrations, and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform.

Your role will have a primary focus on new site launches. Working closely with Software, Retrofit, Hardware, Reliability, and Maintenance and Deployment Engineers, you will own integration and retrofit projects from strategic planning through execution and validation.

Key Responsibilities:

  • Oversee multiple robotics implementation, upgrade, and enhancement projects ensuring program goals are met; identifying opportunities for continuous improvement, and driving change for the identified opportunities.
  • Collect the Voice of the Customer (VOC) data and share success stories during the lessons learnt workshops and review with cross-functional partners in Engineering and Operations to demonstrate value and efficiency.
  • Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.
  • Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy Software at Amazon Robotics sites around the world.
  • Monitor queues and respond to issues within defined SLAs.
  • May become a subject matter expert in one or more areas or robotics engineering and or program management, serving as a point of escalation on critical issues.
  • Develop processes to implement product upgrades on fielded Amazon Robotics products.

We are open to hiring candidates to work out of one of the following locations:

Berlin, Germany

BASIC QUALIFICATIONS:

  • Quality assurance engineering experience.
  • Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
  • Working knowledge of Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
  • Experience working with AWS services such as S3, EC2, SNS, SQS.
  • Knowledge and/or working experience with Linux (RHEL, Ubuntu).
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Proven ability to root cause issues, drive improvements, and apply preventive measures.
  • Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
  • Proven ability to lead complex technical discussions with a variety of groups, including Software, Hardware, and Systems Engineering, Operations, and Senior Management.
  • Proven ability to project manage complex technical projects.

PREFERRED QUALIFICATIONS:

  • Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
  • Certified in AWS services (Cloud Practitioner, Solutions Architect).
  • Certified in Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
  • Certified in Linux Red Hat.
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  • Strong analytical problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction.
  • Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders.
  • Exposure to two or more of the following programming languages (Java, C++, Python, Shell Scripting, JavaScript).

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