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Risk Manager, Escalation Prevention Specialist

vor 1 Monat


Munich, Bayern, Deutschland Amazon Deutschland Services GmbH - A11 Vollzeit
Join Our Team as a Risk Manager

At Amazon Deutschland Services GmbH, we're committed to delivering exceptional customer experiences. To achieve this, we need talented individuals who can help us identify and prevent abuse on our platform.

We're looking for a Risk Manager to join our team and take ownership of critical and high-impact global events and escalations. As a Risk Manager, you'll be responsible for managing and resolving high-impact incidents and escalations related to product authenticity and safety issues.

Key Responsibilities:

  • Develop and implement program strategies to deliver results
  • Lead and support teams in responding to, investigating, managing, and resolving high-impact incidents and escalations
  • Draft and present deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports
  • Analyze existing policy and process gaps and develop solutions to close them
  • Own and/or manage projects designed to improve operational and process efficiency
  • Closely monitor media and global events to anticipate and mitigate potential risks

Requirements:

  • Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
  • Bachelor's degree or equivalent
  • Experience handling confidential information
  • Experience in program requirements definition, together with data and metrics leveraging to drive improvements
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel

Preferred Qualifications:

  • Experience with research and investigation skills or equivalent

Amazon Deutschland Services GmbH is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.