Risk Manager, Escalation Management and Prevention Specialist

vor 4 Wochen


Munich, Bayern, Deutschland Amazon Deutschland Services GmbH Vollzeit
Protecting Customer Trust at Amazon

At Amazon Deutschland Services GmbH, we prioritize customer trust above all else. To maintain this trust, our Escalation Management & Prevention (EMP) team collaborates with sellers, brands, vendors, and customers to identify and prevent intellectual property infringement and other product abuse.

We're seeking an analytical professional to join our EMEA EMP Team, investigating complex incidents of suspected intellectual property infringement and product abuse. As a key member of our team, you'll apply your exceptional judgment to:

  • Identify underlying issues and improve processes
  • Partner with Amazon product and compliance teams, including Product Quality & Safety, Community Trust, Seller Performance, and Brand Registry
  • Launch programs, establish process controls, and recommend revisions to ensure alignment with risk and regulatory requirements

You'll work closely with key Selling Partners, implementing policies, tools, and technology innovations to protect customers, defend intellectual property, protect brands, and ensure compliance with Amazon policies.

Requirements
  • Bachelor's degree or equivalent
  • Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
  • Experience handling confidential information
  • Experience with research and investigation skills or equivalent
  • Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
  • Experience in program or project management
Preferred Qualifications
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel
  • Experience in program requirements definition, together with data and metrics leveraging to drive improvements
  • Experience working with machine learning models and data science teams


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