Customer Service Representative

vor 3 Wochen

Köln, Nordrhein-Westfalen, Deutschland Boston Consulting Group Vollzeit
### Job Description

#### Role Summary

We are seeking a highly motivated and organized Receptionist to join our Business Service Team at BCG Platinion in Cologne. As a key member of our team, you will provide professional support to our customers, applicants, employees, and service providers, serving as the central communication point.

#### Key Responsibilities

* Provide energetic support to our Business Service Team, ensuring seamless communication and coordination with internal and external stakeholders
* Answer incoming calls centrally and route them accordingly, ensuring timely and efficient resolution of queries
* Manage conference arrangements, including room reservations, catering, and logistics
* Handle mail and distribution, as well as coordinate and commission courier services
* Process invoices and consult with accounting on a regular basis
* Assist in organizing and executing events, both in-house and out-of-office, across multiple locations
* Oversee purchasing and supplier management, determining requirements, ordering, and checking invoices

#### Requirements

* Professional training and at least two years of experience in a service-oriented environment, such as hotels or tourism
* Fluency in German and very good English language skills, both written and spoken
* Strong initiative, sense of responsibility, and team spirit, with loyalty and reliability
* Proactive, pragmatic, and solution-oriented work style, with a talent for organization and coordination
* Excellent interpersonal and communication skills
* Ability to thrive in a fast-paced environment, prioritizing tasks effectively
* Proficiency in standard MS Office programs

#### What We Offer

* Exciting tasks with high personal responsibility and creative opportunities in a dynamic environment
* Attractive remuneration package and social benefits, including pension and insurance package
* 30 days of annual leave
* Strong feedback culture and individual goal setting and evaluation
* Continuous training through internal and external training programs and an annual budget for individual training
* Modern offices with ergonomic workstations
* Travel allowance and free parking at the office
* Generous catering in the office, including coffee, snacks, and weekly office lunches
* Highly discounted gym membership at Urban Sports Club
* Vibrant office culture on Office Friday and at numerous events

#### Equal Opportunities Employer

BCG Platinion is an Equal Opportunity Employer, considering all qualified applicants regardless of ethnic and social background, age, gender, sexual identity, religion, ideology, or disability.

#### Application Instructions

Please apply with your CV, all relevant references, and a cover letter including salary expectation and possible starting date via our online portal or contact Silvia Cassel if you have any questions.

#### Further Information

For further information, please refer to our online portal.

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