Aviation Customer Service Representative

vor 2 Wochen


Köln, Nordrhein-Westfalen, Deutschland Chapman Freeborn Airchartering Vollzeit

Customer Service Agent - Air Charter Operations

We are seeking a highly motivated and organized individual to join our team as a Customer Service Agent - Air Charter Operations. As a key member of our global team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Monitor and follow-up on-going air charter shipments in a 24/7 shift cover.
  • Oversee the running jobs needs and logistics/courier requirements and plan to meet such needs and requirements.
  • Handle all ad hoc situations and provide an immediate solution to customers.
  • Build strong relationships with all teams and communicate effectively.
  • Build strong productive relationships with clients to ensure business objectives are achieved.

Qualifications:

  • Team player to work in a fast-paced environment
  • Strong relationship building, account management & customer service skills
  • Strong problem-solving skills and decision-making aptitude
  • Strong ethics and reliability
  • Quick perception, flexibility and ability to work under pressure
  • Highly organized with meticulous attention to detail
  • Analytical and goal-oriented
  • Ability to successfully balance client needs with business objectives

What We Offer:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to join a global company and be part of a diverse international team
  • Unlimited access to thousands of courses on LinkedIn Learning platform

With almost 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world's leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it's arranging the delivery of oil equipment to a remote location, organizing flights for a professional sports team, or booking private jets to an island resort, the sky's the limit when it comes to the charter business.



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