Service Delivery Support Specialist

Vor 4 Tagen


Karlsfeld, Bayern, Deutschland NTT DATA Vollzeit

Job Title: Service Delivery Support Engineer

About the Role:

We are seeking a highly skilled Service Delivery Support Engineer to join our team at NTT DATA. As a key member of our operations team, you will be responsible for providing exceptional support to our clients, ensuring their IT infrastructure and systems remain operational and secure.

Key Responsibilities:

  • Proactively monitor and manage client requests and incidents, applying technical knowledge to resolve issues efficiently and effectively.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring minimal disruption to clients.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.
  • Stay up-to-date with industry trends and technologies, applying knowledge to improve service delivery and client satisfaction.
  • Contribute to the development of knowledge articles and best practices, sharing expertise with colleagues to enhance team performance.

Requirements:

  • Minimum 2 years of experience in a similar role, with a strong background in IT infrastructure and network operations.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong knowledge of network protocols, routing, and switching, with experience in managing complex network environments.
  • Ability to work collaboratively as part of a team, with a customer-centric approach to service delivery.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technologies and tools.

About NTT DATA:

NTT DATA is a leading global IT services provider, committed to delivering innovative solutions that drive business success. We are proud to be an equal opportunities employer, dedicated to creating a diverse and inclusive workplace culture.



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