Technical Account Manager

vor 4 Wochen

Stuttgart, Baden-Württemberg, Deutschland Gamma Technologies Vollzeit
Job Title: Technical Account Manager

We are seeking a highly skilled Technical Account Manager to join our team at Gamma Technologies. As a Technical Account Manager, you will play a critical role in building and maintaining strong relationships with our key clients, ensuring their technical needs are met, and driving client satisfaction and growth.

Key Responsibilities:
  • Develop and execute strategies to understand client business objectives and identify opportunities to add value through our products and services.
  • Provide expert technical guidance to clients during product implementation, configuration, and ongoing usage, troubleshooting and resolving technical issues in a timely manner.
  • Collaborate with clients to understand their technical requirements and advise on solutions that align with their business needs, providing input to applications/product development teams based on client feedback and industry trends.
  • Act as a feedback conduit between clients and internal teams, conveying client needs, challenges, and suggestions for improvement.
Requirements:
  • Bachelor's degree in Engineering with 3+ years of relevant experience, or a Master's degree with 2+ years of experience.
  • Proven expertise in a customer-facing technical function such as Applications Engineering, Solutions Engineering, or a related discipline.
  • At least three years of experience with system simulation tools such as GT-SUITE, AMESim, Dymola, or a similar product.
  • Strong understanding or ability to quickly learn about relevant technologies, products, and services.
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to both expert users and non-technical stakeholders effectively.
  • Fluency in English is required, with conversational German and/or French preferable.
  • Project management skills with the ability to prioritize and manage multiple client engagements simultaneously.
  • Problem-solving and troubleshooting expertise, with a keen attention to detail.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams and clients.
  • Customer-focused mindset, with a dedication to ensuring client success and satisfaction.
  • Proactive and self-motivated, capable of working independently and taking ownership of client relationships.
About Gamma Technologies:

Gamma Technologies is a leading multi-physics CAE simulation software provider, developing a suite of integrated solutions that guides and accelerates the engineering transformation of today's products in the transportation, power generation, and industrial equipment industries. We are committed to using technology to make a global impact by helping the industry deliver products for a cleaner, sustainable environment. Our company culture encourages collaboration between all levels at the company, from entry-level to upper management, resulting in higher productivity and job satisfaction.

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