IT Support Specialist

Vor 2 Tagen

Munich, Bayern, Deutschland Parallel Consulting Vollzeit
Job Specification:

IT Support Specialist (m/f/d)

Location: Munich, Germany

Onsite requirements: Hybrid (1-2 days home office a week)

About Our Client:

Our client is a Munich-based investment group that merges private equity and family office advantages. They invest in established and fast-growing family businesses across Europe, leveraging their diverse capital base to support long-term development. With a team of around 80 professionals, they foster a culture of transparency, entrepreneurship, and initiative.

Position Overview:

We are seeking a motivated IT Support Specialist to join our client's expanding team. This role is perfect for individuals with 1-2 years of experience or recent graduates eager to launch their careers in IT support and system administration.

Key Responsibilities:

  • Act as the primary contact for IT-related issues within the company, providing comprehensive support for the central IT environment and system administration.
  • Deliver 1st and 2nd level support, handling initial acceptance, analysis, and resolution of requests and tickets.
  • Manage the installation, rollout, and commissioning of notebooks and cell phones within a Microsoft environment.
  • Track the status of tickets, ensuring timely resolution based on their priority.
  • Assist meeting room technicians with technical support in the main building.
  • Participate in various projects and support administrative tasks, including Windows 11 migration, Intune integration, and other Microsoft product implementations.
  • Develop and maintain knowledge base entries for technical documentation and create guidelines for colleagues.

Essential Skills:

  • Proficiency in Microsoft 365, including SharePoint and Microsoft Defender.
  • Familiarity with ticket systems and experience in supporting server and network landscapes.
  • Knowledgeable in 1st and 2nd level support, Windows clients, network management, and troubleshooting.
  • Understanding of IT security topics and an affinity for information security.
  • Experience with software packaging and MDM (Mobile Device Management).
  • Confident user of MS Office products with strong explanatory and advisory skills.
  • Reliable, conscientious, and structured work approach.
  • Excellent communication skills in German; knowledge of English is a plus.
  • Enthusiastic about learning and growing in the IT field.

What Our Client Offers:

  • Exciting and varied tasks within a highly professional team.
  • An open team culture with flat hierarchies.
  • Opportunities for home office work.
  • An attractive salary package.
  • Flexible, trust-based working hours.
  • Modern, well-equipped workstations.
  • Extensive training and further education opportunities.
  • A prime city center location with excellent transport links.

We are looking for a motivated and skilled IT Support Specialist to join our team. If you are a young, driven IT professional or a recent graduate looking to launch your career with a leading investment group in Munich, we encourage you to apply for this exciting opportunity.

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