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Technical Support Specialist

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland Solplanet Vollzeit
{"title": "Technical Support Engineer", "description": "About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Solplanet. As a key member of our technical support team, you will be responsible for providing exceptional customer support and technical expertise to our customers.

Key Responsibilities
  • Provide technical support and training to customers on our solar inverters, energy storage systems, and EV chargers.
  • Develop and maintain strong relationships with our distributor, installer, and EPC network.
  • Collaborate with our sales teams to maintain customer relationships and strengthen customer loyalty.
  • Deliver online and onsite training to customers.
  • Stay up-to-date with current and upcoming local regulatory requirements related to our products.
  • Provide feedback and suggestions to our Product Management team to enhance our product roadmap.
Requirements
  • Bachelor's degree in a technical field, preferably electrical engineering, renewable energy, or photovoltaic engineering.
  • Fluency in German and English.
  • Strong knowledge of technical requirements for PV, energy storage systems, and EV chargers.
  • Ability to work independently and as part of a dynamic team.
  • Quick learner with a desire to deepen knowledge in the renewable energy industry.
What We Offer
  • A unique opportunity to work with a passionate and diverse team of experts.
  • Professional development and growth opportunities within a dynamic and international environment.
  • A chance to be part of a rapidly growing company with flat hierarchies and fast decision-making.
", "lang_code": "en-US"}