IT Technical Support Specialist

vor 3 Wochen


Köln, Nordrhein-Westfalen, Deutschland TASCHEN Vollzeit
Your Key Responsibilities

We are seeking a skilled IT Technical Support Specialist to join our team at TASCHEN. As a key member of our international team, you will be responsible for managing the procurement of various IT-related items, from planning and ordering through to installation and inventory.

Additionally, you will be responsible for inventory maintenance of all available IT devices, needs-based provision and/or timely procurement of additional IT devices, disposal of old hardware / data storage media and functional testing of various device types.

Furthermore, you will manage all technical contracts for all locations, including DSL, telephony, mobile telephony, research, selection and correspondence with service providers from a wide range of trades, from initial contact to commissioning and acceptance of all steps necessary to solve problems.

You will also provide support with everyday IT tasks, including setting up, dismantling and converting workstations, and support in 1st line support in the context of receiving, processing and forwarding inquiries about our IT systems.

Your Profile

We are looking for a candidate with completed vocational training (ideally in the field of IT business management), first relevant work experience, good written and spoken English skills, confident appearance in an international environment, organizational talent, structured, solution-oriented and independent way of working, good comprehension, commitment and willingness to learn, and openness and ability to work in a team.

You should also be willing to help shape and optimize work processes.

We Offer

As a member of our team, you will enjoy a creative and international working environment with established systems and tools in a dynamic family business, an open corporate culture with flat hierarchies and fast decision-making processes, flexible working hours with the option to work from home, a permanent, full-time position (37.5 hours/week) and 30 days' vacation, and an office in the heart of Cologne in a listed Art Nouveau building with a great atmosphere and an excellent canteen.

About Us

TASCHEN is the world's leading art-book publisher, headquartered in Cologne with teams in Berlin, Brussels, Hong Kong, London, Los Angeles, Madrid, Miami, Milan, New York, Paris and Tokyo. For more than 40 years, we have been on a mission to publish innovative illustrated books on art, architecture, design, fashion, film, lifestyle, travel, photography and pop culture and to bring them to the world. We aspire to be inclusive, independent, inspirational.



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