Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin, Berlin - BuildingMinds


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Customer Success Manager

vor 2 Monaten


Berlin, Berlin, Deutschland BuildingMinds Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at BuildingMinds. As a key member of our Customer Relations team, you will be responsible for ensuring the best possible experience and outcome for our customers.

Key Responsibilities
  • Proactively manage dedicated customer accounts to ensure high levels of satisfaction.
  • Develop and maintain strong relationships with customers through regular communication and ongoing risk mitigation.
  • Collaborate with cross-functional teams to ensure customer perspectives are central to our execution.
  • Deliver customer use cases and ensure a smooth customer journey.
  • Identify opportunities to upsell and cross-sell to existing customers in line with new product releases.
  • Visit customers 2-4 times a year to build strong relationships and understand their needs.
  • Monitor the health of assigned accounts and lead risk mitigation through reporting metrics and account-specific targets.
Requirements
  • Excellent communication and interpersonal skills.
  • Native speaker of German.
  • Studies in Business Management or Architecture.
  • Passionate about delivering exceptional customer experiences.
  • Proactive and organized with strong time management skills.
  • Solution-focused and open-minded personality.
  • Ability to work effectively in a fast-paced, dynamic environment.
What We Offer
  • A diverse and supportive team environment.
  • A hybrid work policy with 3 days in the office per week.
  • An annual learning budget for professional and personal development.
  • The latest Apple technology for optimal efficiency.
  • The opportunity to shape building sustainability.
  • Competitive compensation and benefits.
  • Unlimited working contract with 30 days of vacation per year.
  • Free German classes with the Goethe Institute.