Mass Spectrometry Product Support Specialist

vor 3 Wochen

Bremen, Bremen, Deutschland Thermo Fisher Scientific Vollzeit
About the Role

We are seeking a highly skilled Mass Spectrometry Product Support Engineer to join our team at Thermo Fisher Scientific Inc. As a key member of our global support organization, you will play a critical role in ensuring the success of our customers by providing expert technical support for our mass spectrometry products.

Key Responsibilities
  • Provide technical support to customers worldwide for Thermo Fisher Scientific Sector Field Mass Spectrometers
  • Collaborate closely with the Field Service Organization to resolve technical issues and improve customer satisfaction
  • Develop and deliver training programs for Field Service Engineers to enhance their knowledge and skills
  • Contribute to the creation of Factory Communication documents and software updates to support global customers
  • Actively participate in the New Product Introduction (NPI) process to ensure seamless support for new instruments
Requirements
  • Graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics
  • Technical experience with Thermo Fisher Scientific Element ICP, Element GD, and/or DFS Magnetic Sector GC HR Mass Spectrometers
  • Excellent communication and problem-solving skills, with a strong commercial understanding
  • Ability to travel for onsite troubleshooting, training, and installation support (up to 15% of time)
What We Offer
  • Employment with a leading innovative organization
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • A dynamic and collaborative work environment

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