Mass Spectrometry Product Support Specialist

vor 4 Wochen

Bremen, Bremen, Deutschland Thermo Fisher Scientific Vollzeit

Join Thermo Fisher Scientific, the world leader in serving science, as a Mass Spectrometry Product Support Engineer. Our Mission is to empower our customers to make the world healthier, cleaner, and safer. As a key member of our team, you will play a vital role in supporting our customers in accelerating life sciences research, solving complex analytical challenges, and improving patient health through diagnostics or the development and manufacture of life-changing therapies. Our global team of over 100,000 colleagues delivers an unparalleled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

**A Day in the Life:**

* Resolve and monitor technical problems of Thermo Fisher Scientific Sector Field Mass Spectrometers on a worldwide install base
* Provide support to Service Engineers during installations, repairs, and maintenance
* Collaborate closely with the Field Service Organization in various aspects
* Support software updates globally
* Train Field Service Engineers, including preparing training courses and materials, and conducting training sessions
* Create, update, and distribute Factory Communication documents on the Factory Product Support website
* Report problems from the field to relevant departments of the factory (Quality, R&D, Parts & Repair) to drive quality improvements and contribute to finding solutions and implementing them in the field
* Actively participate in the NPI process and create corresponding Support documents for new instruments

**Keys to Success:**

* Education: Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics, an electronic engineering degree is a clear advantage
* Experience: Experience troubleshooting electronic systems is a clear advantage
* Technical experience with Thermo Fisher Scientific Element ICP, Element GD, and/or DFS Magnetic Sector GC HR Mass Spectrometers is an advantage
* Experience in providing trainings or workshops is an advantage
* Customer-focused with a strong commercial understanding
* Proactive and organized, with a keen interest in self-education and systematic work

**What we offer:**

* Employment with an innovative, future-oriented organisation
* Outstanding career and development prospects
* Company pension scheme and other fringe benefits
* Exciting company culture which stands for integrity, intensity, involvement, and innovation

We are a research, development, and production site in Bremen, currently with about 500 employees, whose "high-end" measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. Our innovative products in the fields of Life Sciences MS and Inorganic MS, as well as Trace Elemental Analysis, are among the leading products globally in their respective markets.

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