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Customer Service Learning and Development Specialist

vor 1 Monat


Berlin, Berlin, Deutschland Audible Vollzeit
About This Role

Audible GmbH is seeking a motivated Working Student - Learning & Development for Customer Service to join our team in Berlin.

We're dedicated to creating unforgettable experiences with a focus on exceeding customer expectations and decreasing customer effort.

As a Working Student - Learning & Development for Customer Service, you will:

  • Provide translation services for training and internal documents, as well as customer-facing documents.
  • Create, update, and localize training material for existing and new features, processes, and products.
  • Evaluate customer contacts according to our quality standards.
  • Maintain content knowledge to support customer service quality results.