Customer Support Specialist
vor 2 Wochen
ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology. From our European headquarters in Munich, we serve the entire European market through a network of sales and customer service offices.
We are seeking a full-time position for a Customer Support Engineer to support the Technical Support Team at our Regensburg location.
Key Responsibilities:
- Provide technical support for our high-quality, innovative, and complex product range.
- Install, maintain, and support Wafer Prober systems.
- Perform hardware and software modifications.
- Conduct maintenance and user training at customer sites.
- Analyze and eliminate malfunctions, in cooperation with the Japanese main plant.
- Communicate relevant customer information to the responsible sales contact.
Requirements:
- Solid technical training in electrical engineering, mechatronics, mechanical engineering, or similar.
- Initial professional experience in the installation, service, and application support of complex systems.
- Ability to provide technical support for products and systems requiring explanation.
- Independent planning and execution of field tests, fault diagnosis, and troubleshooting.
- Ability to work in a team, reliability, and independent work style.
- High willingness to travel on business in Germany and abroad, driving license class B.
- Fluent German and good English skills, both written and spoken.
What We Offer:
- Independent and self-reliant work with space for individual development and design.
- A varied and comprehensive working environment with growth potential.
- Motivated and dynamic teams in an open corporate culture.
- Company pension scheme, company car, and company mobile phone with private use.
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