Customer Support Specialist

vor 2 Wochen


Regensburg, Bayern, Deutschland ACCRETECH Vollzeit

ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology. From our European headquarters in Munich, we serve the entire European market through a network of sales and customer service offices.

We are seeking a full-time position for a Customer Support Engineer to support the Technical Support Team at our Regensburg location.

Key Responsibilities:

  • Provide technical support for our high-quality, innovative, and complex product range.
  • Install, maintain, and support Wafer Prober systems.
  • Perform hardware and software modifications.
  • Conduct maintenance and user training at customer sites.
  • Analyze and eliminate malfunctions, in cooperation with the Japanese main plant.
  • Communicate relevant customer information to the responsible sales contact.

Requirements:

  • Solid technical training in electrical engineering, mechatronics, mechanical engineering, or similar.
  • Initial professional experience in the installation, service, and application support of complex systems.
  • Ability to provide technical support for products and systems requiring explanation.
  • Independent planning and execution of field tests, fault diagnosis, and troubleshooting.
  • Ability to work in a team, reliability, and independent work style.
  • High willingness to travel on business in Germany and abroad, driving license class B.
  • Fluent German and good English skills, both written and spoken.

What We Offer:

  • Independent and self-reliant work with space for individual development and design.
  • A varied and comprehensive working environment with growth potential.
  • Motivated and dynamic teams in an open corporate culture.
  • Company pension scheme, company car, and company mobile phone with private use.


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