Customer Support Specialist
vor 2 Wochen
At ACCRETECH, we are seeking a highly skilled and motivated Technical Support Engineer to join our team in Regensburg. As a key member of our Technical Support Team, you will be responsible for providing expert technical support and service to our customers in the semiconductor industry.
Key Responsibilities:
- Provide technical support and service to customers, including installation, maintenance, and troubleshooting of Wafer Prober systems.
- Collaborate with the Japanese main plant to resolve complex technical issues.
- Communicate effectively with customers, sales teams, and other stakeholders to ensure seamless support and service.
- Develop and maintain technical documentation, including user manuals and technical guides.
- Participate in continuous improvement initiatives to enhance product quality and customer satisfaction.
Requirements:
- Bachelor's degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or a related field.
- Minimum 2 years of experience in technical support and service, preferably in the semiconductor industry.
- Excellent technical knowledge and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluent German and good English language skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Company pension scheme and company car.
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