Customer Support Specialist
vor 4 Wochen
ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology. Our European headquarters in Munich serves the entire European market through a network of sales and customer service offices.
We are seeking a full-time position for a Customer Support Engineer to support the Technical Support Team at our Regensburg location.
The ideal candidate will be responsible for:
- Providing expert support for our high-quality, innovative, and complex product range
- Installation, maintenance, and support of Wafer Prober systems
- Carrying out hardware and software modifications
- Maintenance and user training at customer sites
- Analysis and elimination of malfunctions, in cooperation with the Japanese main plant
- Communication of relevant customer information to the responsible sales contact
We expect the successful candidate to have:
- Solid technical training in electrical engineering, mechatronics, mechanical engineering, or similar
- Initial professional experience in the installation, service, and application support of complex systems
- Ability to provide support for products and systems requiring explanation
- Independent planning and execution of field tests, fault diagnosis, and troubleshooting
- Clean and structured documentation of field tests
- Ability to work in a team, reliability, and independent work
- High willingness to travel on business in Germany and abroad, driving license class B
- Fluent German and good English skills, both written and spoken
We offer:
- Independent and self-reliant work with space for individual development and design
- A varied and comprehensive working environment with growth potential
- Motivated and dynamic teams in an open corporate culture
- Company pension scheme, company car, and company mobile phone with private use
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