Customer Support Specialist

vor 4 Wochen


Regensburg, Bayern, Deutschland ACCRETECH Vollzeit

ACCRETECH is a leading manufacturer of production equipment for the semiconductor industry and systems for form and surface metrology. Our European headquarters in Munich serves the entire European market through a network of sales and customer service offices.

We are seeking a full-time position for a Customer Support Engineer to support the Technical Support Team at our Regensburg location.

The ideal candidate will be responsible for:

  • Providing expert support for our high-quality, innovative, and complex product range
  • Installation, maintenance, and support of Wafer Prober systems
  • Carrying out hardware and software modifications
  • Maintenance and user training at customer sites
  • Analysis and elimination of malfunctions, in cooperation with the Japanese main plant
  • Communication of relevant customer information to the responsible sales contact

We expect the successful candidate to have:

  • Solid technical training in electrical engineering, mechatronics, mechanical engineering, or similar
  • Initial professional experience in the installation, service, and application support of complex systems
  • Ability to provide support for products and systems requiring explanation
  • Independent planning and execution of field tests, fault diagnosis, and troubleshooting
  • Clean and structured documentation of field tests
  • Ability to work in a team, reliability, and independent work
  • High willingness to travel on business in Germany and abroad, driving license class B
  • Fluent German and good English skills, both written and spoken

We offer:

  • Independent and self-reliant work with space for individual development and design
  • A varied and comprehensive working environment with growth potential
  • Motivated and dynamic teams in an open corporate culture
  • Company pension scheme, company car, and company mobile phone with private use


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