Customer Trainer

At Intuitive Surgical, we are dedicated to advancing minimally invasive care through innovative technology and training programs. Our mission is to empower healthcare professionals to deliver life-enhancing care with confidence and precision.

We are committed to fostering a culture of inclusivity, diversity, and mutual respect, where our team members can thrive and contribute their best work. Our team is passionate about making a difference in the lives of patients and healthcare professionals worldwide.

We are seeking a highly skilled and experienced Customer Trainer to join our team. As a key member of our training team, you will be responsible for delivering da Vinci System technology training and facilitating surgeon-led training for surgeons, first assistants, and OR staff from various surgical specialties.

Key Responsibilities

• Conduct da Vinci and Ion training programs at designated training centers and remote centers
• Lead and support specialized training programs and society events
• Develop and maintain training materials and protocols
• Conduct surveys to gather data and measure program effectiveness
• Act as a subject matter expert for internal projects
• Support training research initiatives and new product development
• Train the sales force to conduct in-services and system technology skills development activities
• Occasionally support the da Vinci System in a hospital operating room
• Support da Vinci Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory, and training calendars
• Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization's quarterly goal achievements

Requirements

• Professional training experience preferred
• Clinical and/or operating room experience preferred
• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution-oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• Knowledge of adult learning principles preferred
• High capacity to learn in a fast-paced environment
• Medical-device experience preferred
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation

Additional Information

Intuitive Surgical is an equal opportunity employer. We offer equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law. We prohibit discrimination and harassment in all aspects of employment.

We consider qualified applicants with a criminal history for open positions. Shift: Day
Travel: 50% of the time